Fast delivery. Transparent pricing. No surprises.
How fast is delivery?
We deliver within 3 working days in most areas.
Outlying or regional areas may take an additional 24-48 hours.
Please note: deliveries do not take place over weekends.
What does delivery cost?
Can I track my order?
Yes. All orders include integrated delivery tracking and notifications, so you'll always know exactly where your order is.
How are orders delivered?
We offer reliable door-to-door delivery via our courier partners across South Africa.
Is my payment secure?
Yes. All payments are processed securely via a trusted payment gateway, ensuring your personal and payment information is fully protected.
Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of being placed.
If your order has already been dispatched, a collection fee may apply.
To request changes, please email: info@wineathome.co.za
What is your returns policy?
We will gladly replace or refund products that are:
To log a return, please email info@wineathome.co.za with details of your query.
Collections will be arranged within 3 working days. Once the product has been inspected, a refund or replacement will be processed.
Do you ship internationally?
No, we currently only deliver within South Africa.
Do I need to be present for delivery?
Yes. As we sell alcohol, the recipient must be 18 years or older, and valid ID may be requested upon delivery.
What products do you offer?
We focus on a curated selection of South African wines, sourced directly from trusted wineries.
For added convenience, we also offer a select range of beers and spirits to complement your order.